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FAQ's 

  • How do I book?- Please email ponypal@live.co.uk

  • Can the pony go up steps/stairs?- No, the ponies can hop up the odd step, but they can not walk up or down steps to access a garden or inside a home. We can however walk through the property to access the garden for a party, or use the lift inside nursing homes. 

  • Do I need pay a deposit?- No, we always ask for payment in full after your booking, parties can be paid by cash or cheque on the day, therapy visits will be invoiced at the end of the month. If you do wish to cancel, you will not be charged but please just give us as much notice as possible.

  • How many children can attend a Pony Pals Party? As many as you wish, we can tailor the party around your requirements but in order for us to host the party,  a max. of 8 children works better as they can all be involved together. We have done parties of 30+ children which do work better if you can supply some extra games/activities. 

  • What if it is raining during our party? We will arrive at your party rain or shine unless YOU cancel the party. The pony will happily stand under a gazebo or in a garage for the party if the weather is bad, but we can not provide a gazebo. 

  • Can the unicorn attend the pony party? Noodles the black and white pony attends all pony parties, he can wear a unicorn horn if you wish, just mention at the time of booking. Foxy the white pony who is used for the unicorn events isn't suitable for the pony party format as he is so much smaller, Noodles is a much better fit and a seasoned pro with 9yrs of pony parties under his belt! 
 

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