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FAQ's 

  • How do I book?- Please email ponypal@live.co.uk

  • Can the pony go up steps/stairs?- No, the ponies can hop up the odd step, but they can not walk up or down steps to access a garden or inside a home. We can however walk through the property to access the garden for a party, or use the lift inside nursing homes. 

  • Do I need pay a deposit?- No, we always ask for payment in full after your booking, parties can be paid by cash or cheque on the day, therapy visits will be invoiced at the end of the month. If you do wish to cancel, you will not be charged but please just give us as much notice as possible.

  • How many children can attend a Pony Pals Party? As many as you wish, we can tailor the party around your requirements but in order for us to host the party, 6-10 children works better as they can all be involved together. We have done parties of 30+ children which do work better if you can supply some extra games/activities. 

  • Can we book a visit for longer than an hour? Therapy visits are held inside and the pony will hold his bladder long enough to travel to and from your venue and complete your visit (3 hours) it is not fair on the ponies to take inside bookings for more than an hour. Please do try to bare this in mind when you are showing us around the home, although we do try to see every one, we can not run too far over the hour visit. It really does help to meet as many people as possible in the lounge as walking between bedrooms does use up some of our time.
    * When booking for a larger nursing home where you feel an hour visit isn't enough time to meet everyone, we can make two visits in the same day to dedicate an hour to each floor, morning and afternoon with different ponies, or we can visit over two days.


  • Regular bookings can be made on the same day of the month (as in the first Monday of the month) 

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